This shipping policy applies to every order shipped from within the United States. By placing an order with Jacket Crafted, you agree to the terms outlined below.
Transit Time, Handling, and Delivery
Transit Time: 7 to 15 business days (Monday to Friday).
Handling Time: 1 to 3 business days (Monday to Friday).
Order Cut-Off Time: 5:00 PM (EST, GMT-05:00).
Delivery Time: Most orders are delivered within 7 to 15 business days from the time they’re placed.
While we do our best to ship your order promptly, please note that delays may occur due to factors outside of our control, such as weather conditions, carrier delays, or public holidays.
Shipping Methods and Charges
We work with reliable shipping partners like FedEx to ensure timely delivery, but shipping costs may vary depending on your location and the method chosen. We reserve the right to select the most suitable shipping carrier based on your order.
Flat Shipping Charge (Within the USA): $7.00 USD.
Responsibility for Incorrect Orders
If you accidentally order the wrong item or provide incorrect details:
You will be responsible for the cost of returning the incorrect item.
You will also need to pay for the shipping cost of resending the correct item.
To avoid mistakes, we highly recommend double-checking your order details before completing the purchase.
Providing Correct Information
It’s essential to provide accurate and up-to-date shipping and contact information when placing your order. Jacket Crafted is not responsible for delays, delivery failures, or additional costs resulting from incorrect or outdated information.
If you realize there’s an error with your order, please contact us immediately at support@jacketcrafted.com to correct the details before the shipment is processed.
Change of Address
If you need to update your shipping address, please reach out to us at support@jacketcrafted.com before your order ships. Once the order has been dispatched, we cannot change the address. If a change is requested after shipping, you will be responsible for the cost of reshipping the item to the correct address.
Order Tracking
Once your order is shipped, you will receive an email with tracking information and a link to track your package. You can also use the Track Your Order page on our website to check your order status.
If you experience any issues with tracking, please don’t hesitate to contact us for assistance.
Incorrect Address
If the shipping address you provided is incorrect and the package cannot be delivered, it will be returned to our warehouse. In such cases:
You will be responsible for the cost of reshipping the item to the correct address.
Refunds for undelivered items will not include the original shipping charges.
To avoid this, please ensure your shipping address is correct before completing your purchase.
Order Cancellations
You can cancel your order before it’s dispatched. If the order has already been shipped, cancellations are not possible. For orders that have already been dispatched, please refer to our Return Policy for instructions on returning the item.
To cancel an order, email us at support@jacketcrafted.com as soon as possible.
Damaged Parcels
If your package arrives damaged:
Visible Damage: If the package is damaged upon delivery, refuse the parcel and immediately report it to the courier.
Damage After Delivery: If you discover damage after receiving the package, contact us within 48 hours at support@jacketcrafted.com with photos of the damage.
We will investigate and provide a resolution, such as a replacement or refund, depending on the situation.
Taxes
Applicable sales taxes are included in the product price and shipping fees where required.
If you have any further questions or concerns, please reach out to us at support@jacketcrafted.com. We’re here to help!
Contact Information
Business Name: Jacket Crafted
Working Hours: 09:00 AM to 05:00 PM (GMT-5)
(Monday to Friday)
Business Email: support@jacketcrafted.com
Business Phone : +1 (806) 901-0022
Address: 3224 Tacoma Narrows St, West Sacramento CA 95691, United States
